1. Questions about the bulk SMS service

Q: Who can use bulk SMS?

A: bulk SMS is great for businesses and organisations of any size who send and receive text messages. It has been designed for complete ease of use and can be used by anyone whatever their knowledge in SMS or computing.

Q: If I don't use the incoming SMS features how else can I get replies?

A: When sending a message you can select your own sender ID that bought before. This allows you to enter a number of your choosing, on which you could receive replies/calls - e.g. Your own mobile number. Up to 16 digits can be used.

Q: I don't want replies. What else can I do with the sender ID of my text messages?

A: When sending a message you can enter your own sender ID. This allows you to, for example, input the name of your company or your own name. The recipient is unable to reply to the message when you set the sender ID to include letters and, unlike with a numeric sender ID, you are limited to 11 characters.

Q: How do I get the numbers I need to text out of my spreadsheet and into your web side?

A: We offer the facility to upload a list of numbers contained in Excel file. The uploaded Excel file can also contain additional data allowing you to mail merge up to any items into your message. This can be done either on the first step of the send process or from the "Manage Contacts" page within your account.

Q: I often send the same message. Is there somewhere I can store it so I don't have to write it out again?

A: If you are going to be consistently sending messages that are very similar in content then we suggest creating a template to allow quick and easy transmission of your SMS. To set up a template simply click the "Add New Template" button from within the "template" page. Once created you can assign it on Step 1 of the message sending process.

Q: How long can I view my sent SMS history for?

A: Sent messages will appear in your account under the "Sent SMS" section for 60 days, after which they will be automatically deleted. Be sure to export your data if you want to keep it.

Q: How long do messages stay in my Inbox for?

A: Messages received will appear in your account on the "Inbox" page for 60 days, after which they will be automatically deleted. Be sure to export your data if you want to keep it.

Q: How far in advance can I schedule an SMS message?

A: Messages can be scheduled to be sent up to 60 days in advance.
Comprehensive set of features. Code examples are available in a number of programming languages for quick integration into your systems, as is a complete Protocol Specification describing, with examples, all of the features in detail.

2. Questions about cost and payment

Q: How much does it cost?

A: The cost to send a text message is depending to recipient’s country. To view all countries and networks covered by globalsmscentre.com please view our pricing and network coverage pages, Prices include VAT.

Q: Are there any hidden charges?

A: There are no hidden charges and no setup fees. Globalsmscentre.com employs a pre-paid system where you top up your account with credit (via either credit card, Pay Pal) and then the price of each SMS is subtracted from your live balance once it has been sent.

Q: Why is sending a text message with globalsmscentre.com so cheap?

A: Because of the incredibly large amount of SMS that is sent through globalsmscentre.com, we have been able to make special agreements with UK and international mobile operators for low cost, high quality routing, allowing us to filter the savings down to you, our customers.

Q: Do I get charged for using the incoming SMS features?

A: Incoming SMS features are free. You must have bought at least one income number before you can configure your account for receiving incoming SMS.

Q: What payment methods are accepted?

A: Your globalsmscentre.com account allows you to buy credit to send SMS with a credit or debit card& Pay Pal account.

Q: What if I want to pay by cheque or bank transfer?

A: We regret that in order to offer the best level of service to our customers we have restricted payment methods to credit and debit cards& PayPal.

Q: How long does my credit last for?

A: Credit will be valid for up to 365 days after the user has deposited funds (from the date that payment was received). However globalsmscentre.com may extend this period on a case-by-case basis at its sole discretion.

Q: What is your refund policy?

A: In the event of a price increase from globalsmscentre.com or a loss of service or features to a required destination, the user has the right to close their account and any unused positive credit balance shall be refunded to user. Globalsmscentre.com shall retain any costs incurred as a result of making payment to the user including any currency conversion charges and payment processor charges. Sales Tax or Value Added Tax shall be added to the total repayment amount if applicable.

Q: I need an invoice for my purchase, how do I get it?

A: An invoice is automatically generated once a payment has been made and processed. These invoices can be found in the "Account->history" section of your account. To open an invoice simply clicks on the "Invoice Number" for the invoice you wish to view.

Q: I send a lot of text messages. Can I get a discount?

A: If you regularly send more than 1,000 SMS messages per month and would like to explore options for reducing your costs please contact us.

3. Problems with the globalsmscentre.com service

Q: How do I get help?

A: If you already have an account with globalsmscentre.com, simply log into your account and visit the "Support" section where you can find help and submit any queries you might have to our support department who will be notified of your message immediately. If you don't yet have an account or are having trouble logging in/signing up please visit our Contact us and submit your questions via the form provided.

Q: I know the number I texted is correct and switched on, why was my text not received?

A: If you are experiencing a delivery issue please use the "Support" section (found on the left hand side navigation of your online account) to submit details to us for investigation. Our support team will be notified of your message immediately.

Q: When I upload my spreadsheet to globalsmscentre.com I get an error or the data displayed isn't what I expected. What did I do wrong?

A: Firstly, make sure the spreadsheet you're trying to upload is XLS and if prompted make sure the file is saved in UTF-8 format. When creating a new spreadsheet, some spreadsheet editors (such as Microsoft Office) automatically create multiple spreadsheets and attach them together (known as a workbook).globalsmscentre.com only allows for the uploading of one spreadsheet at a time so if the uploaded file you are trying to upload contains multiple spreadsheets you may receive an error upon upload, for this reason we suggest removing all sheets except the one that contains the data you wish to upload.